Question 1

What cleaning services does Urban9 offer?

Accepted Answer

Urban9 offers a comprehensive range of cleaning services including house cleaning, office cleaning, janitorial services, Airbnb/short-term rental cleaning, move in/out cleaning, post-construction cleaning, medical facility cleaning, hotel/resort cleaning, and door cleaning services in Ottawa and surrounding areas.

Question 2

How do I book a cleaning service?

Accepted Answer

You can book a cleaning service by calling us at 613-664-5678, emailing info@urban9.ca, or filling out the contact form on our website. We'll respond within 24 hours to schedule your service at a convenient time.

Question 3

What areas in Ottawa do you serve?

Accepted Answer

Urban9 serves all areas of Ottawa and surrounding regions including Kanata, Orleans, Barrhaven, Nepean, Gloucester, and more. Contact us to confirm service availability in your specific location.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking at least 48-72 hours in advance for regular cleanings. For move in/out or post-construction cleanings, 1 week notice is ideal. However, we do accommodate same-day and next-day requests when possible.

Question 5

How much do your cleaning services cost?

Accepted Answer

Pricing varies based on the size of your space, type of cleaning, and frequency. House cleaning starts from $120, Airbnb cleaning from $80, and move in/out cleaning from $200. Contact us for a free, no-obligation quote tailored to your needs.

Question 6

Do you offer free estimates?

Accepted Answer

Yes! We provide free estimates for all our cleaning services. Simply contact us with details about your space and cleaning needs, and we'll provide a detailed quote within 24 hours.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express), e-transfer, and cash. Payment is due upon completion of services unless otherwise agreed for recurring clients.

Question 8

Do you offer discounts for recurring services?

Accepted Answer

Yes! We offer discounts for weekly, bi-weekly, and monthly recurring cleaning services. The more frequent your service, the more you save. Contact us for details on our loyalty pricing.

Question 9

Do you use eco-friendly cleaning products?

Accepted Answer

Yes, we use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Our products are effective at removing dirt, grime, and germs while being gentle on surfaces.

Question 10

Are your cleaning staff background checked?

Accepted Answer

Absolutely. All Urban9 cleaning professionals undergo thorough background checks, are fully trained, and are bonded and insured. Your safety and peace of mind are our top priorities.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. Many of our clients provide a key, door code, or lockbox access. All our staff are bonded and insured, so your property is in safe hands.

Question 12

Do you offer a satisfaction guarantee?

Accepted Answer

Yes! We offer a 100% satisfaction guarantee. If you're not happy with any aspect of our service, contact us within 24 hours and we'll return to re-clean the affected areas free of charge.

Question 13

What is your cancellation policy?

Accepted Answer

Cancellations made 24+ hours before the scheduled service receive a full refund or free reschedule. Cancellations made less than 24 hours before may incur a 50% fee. No-shows may be charged the full service fee.

Question 14

Are you insured?

Accepted Answer

Yes, Urban9 Cleaning Services is fully insured for general liability. In the unlikely event of damage caused by our staff, we'll work with you to make it right.

Frequently Asked Questions

Services & Booking

What cleaning services does Urban9 offer?

How do I book a cleaning service?

What areas in Ottawa do you serve?

How far in advance should I book?

Pricing & Payment

How much do your cleaning services cost?

Do you offer free estimates?

What payment methods do you accept?

Do you offer discounts for recurring services?

Products & Safety

Do you use eco-friendly cleaning products?

Are your cleaning staff background checked?

Do I need to be home during the cleaning?

Guarantees & Policies

Do you offer a satisfaction guarantee?

What is your cancellation policy?

Are you insured?

Still Have Questions?

Services & Booking

What cleaning services does Urban9 offer?

How do I book a cleaning service?

What areas in Ottawa do you serve?

How far in advance should I book?

Pricing & Payment

How much do your cleaning services cost?

Do you offer free estimates?

What payment methods do you accept?

Do you offer discounts for recurring services?

Products & Safety

Do you use eco-friendly cleaning products?

Are your cleaning staff background checked?

Do I need to be home during the cleaning?

Guarantees & Policies

Do you offer a satisfaction guarantee?

What is your cancellation policy?

Are you insured?

Still Have Questions?