Frequently Asked Questions

Urban9 offers a comprehensive range of cleaning services including house cleaning, office cleaning, janitorial services, Airbnb/short-term rental cleaning, move in/out cleaning, post-construction cleaning, medical facility cleaning, hotel/resort cleaning, and door cleaning services in Ottawa and surrounding areas.

You can book a cleaning service by calling us at 613-664-5678, emailing [email protected], or filling out the contact form on our website. We'll respond within 24 hours to schedule your service at a convenient time.

Urban9 serves all areas of Ottawa and surrounding regions including Kanata, Orleans, Barrhaven, Nepean, Gloucester, and more. Contact us to confirm service availability in your specific location.

We recommend booking at least 48-72 hours in advance for regular cleanings. For move in/out or post-construction cleanings, 1 week notice is ideal. However, we do accommodate same-day and next-day requests when possible.

Pricing varies based on the size of your space, type of cleaning, and frequency. House cleaning starts from $120, Airbnb cleaning from $80, and move in/out cleaning from $200. Contact us for a free, no-obligation quote tailored to your needs.

Yes! We provide free estimates for all our cleaning services. Simply contact us with details about your space and cleaning needs, and we'll provide a detailed quote within 24 hours.

We accept major credit cards (Visa, Mastercard, American Express), e-transfer, and cash. Payment is due upon completion of services unless otherwise agreed for recurring clients.

Yes! We offer discounts for weekly, bi-weekly, and monthly recurring cleaning services. The more frequent your service, the more you save. Contact us for details on our loyalty pricing.

Yes, we use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Our products are effective at removing dirt, grime, and germs while being gentle on surfaces.

Absolutely. All Urban9 cleaning professionals undergo thorough background checks, are fully trained, and are bonded and insured. Your safety and peace of mind are our top priorities.

No, you don't need to be home. Many of our clients provide a key, door code, or lockbox access. All our staff are bonded and insured, so your property is in safe hands.

Yes! We offer a 100% satisfaction guarantee. If you're not happy with any aspect of our service, contact us within 24 hours and we'll return to re-clean the affected areas free of charge.

Cancellations made 24+ hours before the scheduled service receive a full refund or free reschedule. Cancellations made less than 24 hours before may incur a 50% fee. No-shows may be charged the full service fee.

Yes, Urban9 Cleaning Services is fully insured for general liability. In the unlikely event of damage caused by our staff, we'll work with you to make it right.