Last updated: January 2025

1. Introduction

Urban9 Cleaning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

Name and contact information (email address, phone number)
Address and location information for service delivery
Payment information when you book our services
Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address and browser type
Pages visited and time spent on our website
Referring website addresses
Device and operating system information

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our cleaning services
Process your bookings and payments
Send you confirmations, reminders, and service updates
Respond to your comments, questions, and customer service requests
Send promotional communications (with your consent)
Improve our website and services
Comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With service providers who assist in operating our business
To comply with legal requirements or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent where processing is based on consent

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but this may limit some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: 613-664-5678